Can't Sign Into Message App On Mac

Posted : admin | On 26-04-2021

Just updated your iOS but get a message on the App or iTunes Store App saying “an unknown error has occurred?” Several users have reported that they receive the alert message App Store: “An unknown error has occurred” when they try to connect to the App Store on their iOS devices, iPad, iPad mini, iPhone or iPod touch.

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Can't login to App Store under Catalina The App Store app is logged out, and logging in with the correct credentials spins for a moment then leaves the app without being logged in. As of now I'm suspecting a filesystem issue, perhaps permissioning, as I've seen other things that might point that way.

Problem solved for those who cannot sign into their Outlook on a Mac. Over the past few months I have seen numerous requests for assistance regarding the Outlook on a Mac. The requests always seem to boil down to the same issue; I cannot sign into Outlook. The user will enter their Office 365 password, but it will not be accepted. Dec 14, 2018 Although we can sign into a different Apple ID for the App Store than our main Apple ID that we use for iCloud, iMessage, and so forth, using multiple Apple IDs on a device or Mac. What to try if you can't install or activate Office 2016 for Mac - Office. I am an unpaid volunteer and do not work for Microsoft. 'Independent Advisors' work for contractors hired by Microsoft.

1 Reader Tips

Check Apple System Status

Sometimes the problem isn’t you or your device, it’s Apple!

Before you spend a lot of time troubleshooting, let’s check that Apple isn’t experiencing any Server issues. To do so, go to the site Apple Support System Status.

Look for anything in yellow–if you see yield-like symbol, read through the details. In particular, look for any reported problems with the App Store, Apple ID, iCloud, and iTunes.

If there are problems, wait a few hours and check again.

Changed Your Apple ID or Password Recently?

If you recently changed your Apple ID or password, you might have to sign out and sign back in. To sign in on your iOS device, go to Settings > Apple ID Profile > iTunes & App Store. Tap your Apple ID, sign out, then tap Sign In to log in again.

Also, go to Settings > General > Date & Time and choose Set Automatically.

Verify Payment Details

Sometimes you get this error when you don’t have a payment method established for your account.

Go to Settings > Apple ID Profile > Payment & Shipping and see if there is an established payment method. If not, add one in.

You can later set this payment method to None via the following instruction.

Toggle WiFi Off and ON

Try turning off your WiFi, waiting 20-30 seconds, and turning it back on.

Check Your Apple ID(s)

Although we can sign into a different Apple ID for the App Store than our main Apple ID that we use for iCloud, iMessage, and so forth, using multiple Apple IDs on a device or Mac often causes problems.

So check if your device (or Mac) uses more than one Apple ID. If so, consolidate and use a single Apple ID for all services. In particular, make sure the Apple ID used for the App Store is the same as the Apple ID you use for iCloud.

If you need access to apps and purchases associated with a different Apple ID, consider signing both IDs up in a Family Sharing account.

Try Logging Into Your iCloud or Apple ID Via the Web Site

Can you sign into your Apple ID account via a web browser on a computer or your device?

It’s a good way to check your account and if you can sign in using your current (and known to you) Apple ID and password.

If you can sign in to your account via the web portal, then the problem is on your device.

Try signing out of the iTunes & App Store in your settings and signing back in

Settings > iTunes & App Store
Tap on your Apple ID and sign out
Restart your device
Sign back into iTunes & App Store
- Signing out of iTunes and App Store removes any saved offline songs if you are an Apple Music member

Reset Your Apple ID or Password

If you cannot sign in to your account, the problem is either your Apple ID or more likely, your password. In that case, go to Apple’s iforgot site and try resetting the password (or Apple ID) via that site.

Reset All Device Settings

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If nothing helps thus far, try resetting all your settings just in case something’s getting in the way. Go to Settings and tap General > Reset > Reset All Settings

This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms. Performing this action does not impact any of your personal device data, including photos, texts, documents, and other files.

Resetting all settings also reverts all your personalized and customized features like wallpapers and accessibility settings back to factory defaults. So you need to reconfigure these settings once your iPhone or iDevice restarts.

Reader Tips

For folks seeing this on a Mac, try the following: Safe Boot your Mac by holding the Shift key while booting then go to the App store and try downloading and installing updates while in Safe Mode. The reboot and see if the App Store now works!

Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the editorial direction of AppleToolBox. He is based out of Los Angeles, CA.

Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.

In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.

Messages on macOS lets you communicate with friends, family, and coworkers across a variety of different platforms, including Apple's own iMessage, along with SMS and services from Google, Yahoo, and AOL. But if you're new to the Mac or have just never set up Messages, you might be wondering how to get started with the app.

Follow these simple steps, and you'll be chatting with your friends in no time at all.

How to set up Messages on the Mac

Launch Messages from your desktop, dock, or Applications folder.
Enter your Apple ID email address and password. If you have two-step or two-factor authentication turned on for your Apple ID, enter your verification code.
Click on Messages in the Menu bar
Source: iMore
Click Preferences.
Click Accounts tab.
Source: iMore
Select the phone number and email addresses at which you would like to be reached.
Choose which phone number or email address people will see when you start a new conversation.
Source: iMore

How to set up Messages in iCloud in macOS

Messages in iCloud keeps both your iMessages and standard SMS in sync between your Mac and your iOS devices, and also lets you download your messages when you set up a brand new device.

Open Messages from your Dock or Applications folder.
Click Messages in the Menu bar.
Source: iMore
Click Preferences.
Click the Accounts tab.
Source: iMore
Click on your iMessage account.
Click the checkbox next to Enable Messages on iCloud.
Source: iMore
Click the Sync Now button to sync immediately.
Source: iMore

And that's how you turn on iMessage sync.

How to set up Messages in iCloud in iOS

To fully take advantage of Messages in iCloud, you'll need to turn it on for any iOS or iPadOS devices you own.

Questions?

Let us know in the comments below!

Update June 2020: Updated for the latest macOS.

macOS Catalina

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